Privacy policy
Last updated: 23 October 2026
This policy explains how Vitalwire handles personal information collected through vitalwire.com.au and when you contact us. Vitalwire is a business name of Lachlan Francis Sallabank, ABN 69 631 803 003, a sole trader in Victoria, Australia ("we", "us"). We follow the Australian Privacy Principles in the Privacy Act 1988.
Please don't send patient information
Our email and any contact form on the site are for enquiries about our products. Please don't include patient details or health information about anyone. If we receive it, we'll delete it and won't use it.
What we collect
- What you tell us. When you email us or use a contact form on the site: your name, email address, organisation, role and your message.
- Website visits. Our host, Cloudflare, processes technical data such as IP addresses to deliver the site and protect it from attacks. If we turn on visitor statistics, we use Cloudflare Web Analytics, which doesn't use cookies or track you across other sites. It gives us totals such as pages viewed, the site that referred you, browser, device type and country.
We don't use advertising trackers, and we don't buy or sell personal information.
Why we collect it
- To reply to you and arrange a demo or a conversation you asked for.
- To keep a record of our business contacts.
- To send you information you've asked for.
We won't add you to a mailing list unless you ask to be on one.
Who handles it
We use a few service providers to run the site and our email. They handle your information only to provide that service:
- Tally (contact form, when the site has one). Tally is based in Belgium and stores form responses in the European Union.
- Google Workspace (email). Google may store data in Australia and overseas.
- Cloudflare (website hosting, and visitor statistics if we turn them on). Cloudflare runs a global network, including in the United States.
This means your information may be stored or processed outside Australia. We choose providers with strong security and privacy commitments. Otherwise, we only share personal information if you agree or the law requires it.
How we look after it
Information is kept in password-protected accounts with two-step sign-in. We keep enquiry records only as long as we need them for the business relationship, then delete them. If you become a client, some records are kept longer because tax law requires it.
Access, correction and questions
You can ask to see or correct the personal information we hold about you, or ask us to delete it. Email hello@vitalwire.com.au. We'll reply within 30 days.
Complaints
If you have a concern about how we've handled your information, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
Changes
We may update this policy. The date at the top shows the latest version.